Privacy Policy

1. Introduction

Cravel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our luxury travel platform. Please read this policy carefully.

2. Information We Collect

We collect information in the following ways:

• Account Information: Name, email address, phone number, and password when you create an account.
• Booking Information: Travel dates, destination preferences, guest details, and special requirements.
• Payment Information: Payment card details and billing address, processed securely by our payment partners.
• Usage Data: Pages visited, features used, search queries, and interaction patterns.
• Device Information: IP address, browser type, operating system, and device identifiers.

3. How We Use Your Information

• Process and manage your bookings and reservations.
• Communicate with you about your account, bookings, and promotions.
• Personalize your experience and provide tailored recommendations.
• Improve our platform, services, and customer support.
• Detect and prevent fraud, abuse, and security threats.
• Comply with legal obligations and resolve disputes.

4. Information Sharing

We share your information only as necessary to provide our services. This includes sharing booking details with service providers (Partners) to fulfill your reservations, sharing payment details with our secure payment processors, and complying with legal requirements when required by law. We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest, secure authentication mechanisms, regular security audits, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information for longer periods as required by law, for legitimate business purposes, or to resolve disputes.

7. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data.
• Correct inaccurate or incomplete information.
• Delete your personal data (subject to legal obligations).
• Object to or restrict the processing of your data.
• Data portability -- receive your data in a structured format.
• Withdraw consent where processing is based on consent.

8. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and deliver personalized content. You can manage cookie preferences through your browser settings. Essential cookies required for platform functionality cannot be disabled.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete that information promptly.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact our Data Protection Officer at privacy@cravel.com.